Excerpt: Quality through the decades has been an adventurous evolution. This articles looks at the changes in philosophy, requirements and customer expectations from the 1980’s to the 2010’s – and summarizes where you need to be NOW to be competitive in the global marketplace.
Quality through the decades has been an adventurous evolution for those who’ve lived through it … not for the faint of heart, the action adverse or those afraid of culture and business change. These changes have affected what we expect, what we buy, and even what we tell our friends, family and extended social networks.
Today’s global economy and technology explosion create even more challenges to be addressed: increased expectations, increasingly complex products, shorter timescales, while making the consequences of failure much more severe. In addition, there are new challenges Read More