Archive for the ‘Customer Satisfaction and Quality Transformation’ Category
Wednesday, August 18th, 2010
Cindi Wilson of Total Flow Limited highlights the benefits and challenges of implementing and sustaining Quality by Design (QbD). Her solution is a visual flow embedded into your Product Development Process (PDP).
Quality & QbD
Quality by Design (QbD) is an industry keyword these days – spoken equally with reverence and frustration by those trying to understand how to implement it. QbD is a system of tools that assures quality is built into the design throughout the process, rather than inspecting it in, testing it in, or bearing costly changes to get it right after the fact. Read More
Tags: QbD
Posted in Americas, Customer Satisfaction and Quality Transformation, Europe, Far East, Health, Strategic innovation, Uncategorized | Comments Off
Monday, April 26th, 2010
Excerpt: Quality through the decades has been an adventurous evolution. This articles looks at the changes in philosophy, requirements and customer expectations from the 1980’s to the 2010’s – and summarizes where you need to be NOW to be competitive in the global marketplace.
Quality through the decades has been an adventurous evolution for those who’ve lived through it … not for the faint of heart, the action adverse or those afraid of culture and business change. These changes have affected what we expect, what we buy, and even what we tell our friends, family and extended social networks.
Today’s global economy and technology explosion create even more challenges to be addressed: increased expectations, increasingly complex products, shorter timescales, while making the consequences of failure much more severe. In addition, there are new challenges Read More
Tags: Continuous Improvement, Customer Satisfaction, Design for Six Sigma, Lean Manufacturing, Lean Six Sigma, Operational Excellence, Quality, Quality Control, Quality Evolution, Quality Improvement, Quality Management, Quality System, Quality Transformation, Six Sigma
Posted in Customer Satisfaction and Quality Transformation, Leanership | No Comments »
Monday, March 29th, 2010
I’ve just Googled “end to end” to see how other perceive what this means.
For some it is a lands end to John O’ Groats bike marathon, to thers it meand looking at products from manufacture through to reatailer / point of sale.
True “end to end” for manufacturing companies is in my view much more than this. It has the same marathon elements mentioned above and means “getting visibility into supply, manufacture, distribution, retail and consumption”. Read More
Tags: end t end, end to end, Food & Drink, right to left, supply chain, whole system
Posted in Customer Satisfaction and Quality Transformation, End to End Value Chains | No Comments »